
I have been following FlyLady (Marla Cilley) almost since the beginning of her business more than ten years ago, before it even was a business. When I told her that I was writing a blog post about her business, she offered to give me an interview. Thank you, Marla, for the interview!
It all started on the forum at the Sidetracked Home Executives (SHE) site back in 2009. Members were asking for help with setting up their routines. FlyLady came up with the idea of using the calendar feature on the Internet group site, One List, to remind herself and other homemakers to do their “home blessings” (regular cleaning routines). One List then became Egroups, and then it was bought out by Yahoo. I joined when the group was on Yahoo. FlyLady had posted the invitation on the SHE site. In the early years, volunteers helped FlyLady moderate and manage the service. In time, the Yahoo FlyLady group became Yahoo’s largest group subscription service. FlyLady has since moved her email subscription service to Big Tent where it has continued to grow.
In the beginning, there were no products. This was strictly a free service on a free website that FlyLady set up to share with her friends. She had some basic documents with tips on how to tackle clutter and do “home blessings” posted in the reference section of the group. The materials were used and expanded to create her book, Sink Reflections. The basic principles of her system are also documented on the Beginner BabySteps page on her site. The most important babysteps, according to FlyLady, are wearing lace-up shoes, putting reminder Post-It notes around the house where you can see them, and going to bed at a decent hour. When a FlyBaby is not succeeding at the system, the FlyBaby is usually neglecting one of these things. FlyLady asked me about the shoes and caught me not wearing them. She wagged her mommy finger at me and chastised me about that!
FLY stands for “Finally Loving Yourself.” FlyLady uses the subscription service to send out testimonials from FlyBabies who were using her system. The testimonials are an important part of the system because they help to FlyWash a better mindset about taking care of our homes and ourselves. FlyLady says that those who choose not to read the emails are missing out on an important part of the service.
FlyLady wrote about products she was using to help her do her “home blessings,” and soon she was selling some of them on a website, FlyLady.net. The first product was a cute little vinyl FlyLady cling intended to remind “FlyBabies” to “bless” their homes. Soon after, the feather duster, timer, and calendar were added as FlyLady saw a need for them. Some of the testimonials now included references to the products she sold. Additional products were added over the years. With the products, the service began generating an income. The volunteers now became employees.
As of this writing, FlyLady has 25,000 followers on Twitter and 204,000 followers on Facebook, but email remains her primary means of communicating with her FlyBabies with 654,000 subscribers on Big Tent. Along the way, FlyLady also began broadcasting on blogtalkradio where she chats live with her FlyBabies. As FlyLady says, “Email is still the most powerful way to communicate with your audience. Our emails get comments for three days. Facebook is about an hour and Twitter is two minutes. LOL We get around 10,000 emails a day from our members. We were blogging before blog was even a word.”
Along the way, FlyLady added joint ventures. Leanne Ely, The Dinner Diva, provides daily meal plans via email. Jonathan Roche of The No Excuses Workout System (NEWO) motivates his followers to pursue physical fitness and eliminate “body clutter.” Cozi is the online FlyLady organizer. Missus Smarty Pants gives wardrobe advice. FlyLady’s business began as friends helping friends and has since evolved into a profitable business with employees. Helping people is and always has been the primary purpose of FlyLady. She does so with humor and love.